FAQ

Q: How do I place an online order and pay?

A: Simply click the Order Online button where you can browse our menu, add treats to your cart, include any special request and select your desired delivery options. Please specify date and time you'll need your order. Once you've selected your desired item(s) click Order Now and you'll be prompted to complete your transaction using a credit or debit card. 

Q: Where is Berry Vegan Delights located?

A: We are exclusively online and we use local commercial kitchen space in Columbus, Ohio. We're looking forward to having a storefront in the near future!

Q: Is an order minimum required?

A: Yes, Berry Vegan Delights requires at least a $25.00 minimum purchase.   

Q: When will my order be ready?

A: Please select your desired delivery date and time upon checkout. Same day delivery is not available.  

Q: How long will my cookies stay fresh?

A: Our delicious cookies are preservative free so we recommend enjoying them within 5 days. Please refrain from refrigeration. They can be kept frozen for 2 months. Simply keep them in the original packaging and store inside of an airtight container. When you're ready to enjoy them, pop them in the microwave for 12 seconds and you'll have pure deliciousness all over again. 

Q: How do I store my strawberries and how long will they last? 

A: To ensure freshness, keep your strawberries refrigerated and enjoy within 48 hours. 

Q: I noticed theres moisture on my chocolate covered strawberries why? 

A: Condensation on chocolate covered strawberries is completely normal and it's the result of using fresh fruit as the main ingredient and keeping it refrigerated to maintain freshness. 

Q: Is every product you sell vegan? 

A: Absolutely, we never use any animal products in any of our delicious sweet treats. Berry Vegan Delights is 100% animal cruelty free! 

Q: Is same day delivery available?

A: Unfortunately, same day delivery is not available at this time. 

Q: Do you offer Gluten-Free treats? Organic Strawberries? 

A: Absolutely! Gluten Free and Organic Strawberries are available upon request. *Additional fee applies for organic strawberries. 

Q: Is your facility nut free? I have allergies 

A: Our products are produced in a facility that handles peanuts, cashews, almonds, pecans, walnuts and other tree nuts. We are unable to guarantee that your order will not come in contact with nuts.

Q: What is your refund/exchange policy?

A: Due to the tedious hand-crafted nature of our products, we are unable to accept refunds or exchanges. 

Q: I've noticed a slight price increase, why?

A: Unfortunately, due to the recent increase of prices and manufacturing across the United States, we are having to increase our prices to maintain high quality ingredients that our customers deserve. 

Terms and Conditions (please thoroughly before ordering)

I confirm that all information is correct including order, delivery address, date and time. I also confirm that any special instructions or allergy information has been indicated on the special instructions form. I understand no changes to my order can be made after payment is received. All of BERRY VEGAN DELIGHTS treats are made with extra love in a facility that handles nuts, peanuts, soy, wheat, coconut and may also come across dairy. 

 

Berry Vegan Delights strives to deliver every order at the time specified by our customers at checkout (During our normal business hours, Closed Sunday & Monday). However, please allow 30 minutes before or after your delivery time for your order to arrive.

 

If the recipient is not available at the time of delivery, we will attempt to call the number provided. In the event we are unable to reach recipient, we will take a picture of the order and leave it at the provided delivery address. 

 

BERRY VEGAN DELIGHTS IS NOT RESPONSIBLE FOR ORDERS AFTER DELIVERY.

 

I HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS, I CONFIRM ALL INFORMATION IS ACCURATE.

Additional questions? We have additional answers because we want your shopping experience with us to be BERRY SWEET! Please Email us